Customer Support - YouMixPorn.com

SUPPORT

What is YouMixPorn?

YouMixPorn is the first and only interactive multi-angle adult experience in the world. We strive to give you the freedom of choice, which is why we have a variety of sexy models, categories and themes for you to choose from. At YouMixPorn interactive is the name of the game, but if you’re feeling old-school, we’ve got a lot of classic movies as well.

Do you need more help? Yes

How does it work?

Through its 4 (or more) camera setup, YouMixPorn allows the user to view videos from multiple angles and to switch between them at will. This unique experience makes you feel like the director of our movies by giving you control over the camera itself.

Do you need more help? Yes

How do I switch between the cameras on interactive videos?

Click the Interactive Videos button in the Menu Bar. Select the video you wish to enjoy. On the right side of the video player you'll see four smaller screens which represent the four different cameras. Choose your desired camera and experience the thrill of being a porno director.

Do you need more help? Yes

How do I become a member?

It’s simple: click on the Join Now button in the upper right corner of the page or just click here to be redirected to the Create Account page.

Do you need more help? Yes

Which web browsers are recommended to be used with YouMixPorn?

For the best experience we recommend using Google Chrome, Mozilla Firefox or Safari updated to the latest available versions.

Do you need more help? Yes

What should I do if I'm unable to play videos or switch cameras?

We suggest cleaning your browser cache and reloading the page.

Do you need more help? Yes

Why is the video I’m trying to watch stuttering?

Our videos are in high quality resolution and they need a good internet connection.

To solve this issue you can try the following solutions:

· switch to a lower resolution using the 'HD' button on the video control bar;
· stop or pause all downloads.

Do you need more help? Yes

Can I access YouMixPorn on mobile or tablet?

The website is supported on both IOS and Android mobile and tablet.

Do you need more help? Yes

Why was my purchase declined?

Your card might have been declined for one of the following reasons:

1. Multiple Submission Attempted transactions using the same payment processor.
2. Transaction from a bank due to the possibility of high-risk chargeback disputes.
3. Card Declined at Pre-Authorization, rejected because it was considered high-risk based on address verification, usage patterns and history.
4. Card number or type of card that is not supported or invalid information has been submitted.

Please use a different card to place the order, or contact Customer Support.

Do you need more help? Yes

What are the accepted payment methods?

We accept Visa, Mastercard and Paypal payments.

Do you need more help? Yes

Is my credit card/debit card billed discreetly?

Your privacy is our main concern. There will be no adult related mentions on your credit card statement. Please note that YouMixPorn does not posses any of your private data such as Credit Card number or Billing address - those are kept safe on the biller's side.

Do you need more help? Yes

How can I update my credit card information?

Please contact the billing company that processed your payment.

Do you need more help? Yes

How do I retrieve a forgotten username?

The e-mail used to register is the same as the username.

Do you need more help? Yes

What should I do if I forgot my e-mail address?

If you do not remember the e-mail address associated with your account, please contact Customer Support with an alternative e-mail address for further assistance.

Do you need more help? Yes

What should I do if my account is blocked?

If the access to your account is blocked and you are receiving the 'Account Blocked' error message, please contact Customer Support for further assistance.

Do you need more help? Yes

How can I upgrade my membership?

Access the My Account page and click the 'Upgrade' button to view the upgrade options for your membership.

Do you need more help? Yes

How can I update my personal information?

Everything you need to update your personal information can be found in the My Account page. If you encounter any issues, please contact Customer Support.

Do you need more help? Yes

What should I do if I cannot log in?

If you are unable to login, try the following:

1. Make sure your membership hasn't expired yet.
2. Usernames and passwords are case sensitive! If you're having any problems with your password, just click the 'Forgot Password' button found on the Log In page.
3. Make sure that you are entering the correct login information by checking the purchase confirmation received upon registration.
4. Enter the email address associated with your account, enter CAPTCHA information, and select Submit. You will receive a confirmation email containing instructions on finalizing the password reset.
6. If you are still not able to log in, it’s possible that your account was blocked for different reasons. Contact Customer Support.

Do you need more help? Yes

What should I do if I forgot my password or if I want to reset it?

1. Go to the login page and click on 'Forgot Password'.
2. Enter the email address associated with your account.
3. Check your inbox or spam folders. You will receive an e-mail containing your new password.
4. If your login fails, fill out a Customer Support Email and let us know.

Do you need more help? Yes

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